| The status of the unemployment rate in Michigan | | | | allowed a maximum efficiency rate of providing |
| has led the authorities to resolve the problem that | | | | services for unemployed clients. In addition to this, |
| this had caused. To further reduce the continuous | | | | the automated and the transactions conducted |
| degrade of the state's economic condition the | | | | through the phone have eliminated the |
| government had decided to grant the unemployed | | | | overcrowding of the offices and the ever long line |
| population claims for subsidies. To further assist | | | | of applicants that apply to avail such subsidy from |
| them, the Unemployed Insurance Agency used | | | | the government. The Marvin Michigan |
| the new automated voice response system called | | | | unemployment system is also capable of analysing |
| the Marvin Michigan unemployment system. The | | | | the level of eligibility of the client for |
| implementation and adoption of this automated | | | | unemployment grants. The machine is not just an |
| answering system were also used by other | | | | answering machine but has other unique features. |
| states such as California, Wisconsin (WI), and Ohio. | | | | In addition to this, the Marvin is also efficient in |
| All though they have they have the needed | | | | doing its job. The machine can handle up to 800 |
| manpower for handling inquiries, the IA's in other | | | | calls at the same time. This speeds up the |
| areas might still need the automated one to | | | | chances for the clients to obtain the needed grant |
| reduce the hassle of call handling. The Marvin | | | | which forced them to apply. Thus, the Marvin |
| therefore proves to be more efficient compared | | | | Michigan unemployment system is a blessing to |
| to the manual process. | | | | the task of reducing unemployment in Michigan. |
| The use of this automated answering system has | | | | |